MyriadPlay Licence Information
This page provides an accurate statement of the regulatory position associated with the MyriadPlay brand. The domain myriadplay-casino-uk.com is not listed as an active domain in the public register of the Gambling Commission. It must not be treated as a licensed gambling operator, account portal or payment service.
The former MyriadPlay gambling service was associated with AG Communications Limited. The operator continues to hold active remote operating permissions, but the licence status of a company does not automatically authorise every website using the MyriadPlay name.
Operator and Registration Details
- Legal operator name: AG Communications Limited
- Company registration number: C48328
- Country of registration: Malta
- Registered jurisdiction: Republic of Malta
- UK Gambling Commission account number: 39483
- Remote operating licence number: 039483-R-319409-019
- Relevant licence activity: Remote Casino
- Regulatory authority: Gambling Commission of Great Britain
The current company-level licence record can be checked in the Gambling Commission Public Register. AG Communications Limited is recorded as holding active remote casino, remote bingo and remote general betting permissions.
Domain Status and Territorial Scope
The Gambling Commission requires any business providing remote gambling facilities to consumers in Great Britain to hold the appropriate operating licence. Great Britain comprises England, Scotland and Wales. Northern Ireland is governed by a separate legal framework and is not included within the territorial scope of a Gambling Commission operating licence.
The former official domain www.myriadplay.com is recorded as inactive in the operator’s registered domain list. The domain myriadplay-casino-uk.com does not appear as an active domain under account number 39483. Users should verify the exact domain shown in the public register before submitting identity documents, creating an account or transferring money.
Age and Eligibility Restrictions
Gambling services regulated for consumers in Great Britain may be used only by persons aged 18 or over. An operator must take reasonable steps to verify a customer’s age and identity before permitting gambling, depositing or withdrawing where verification is required.
- Persons under 18 must not register, deposit or participate in gambling.
- Customers must provide accurate personal and contact information.
- An account must be used only by the person in whose name it is registered.
- Payment methods must normally belong to the verified account holder.
- Access may be restricted where the customer is located outside an accepted jurisdiction.
AML and KYC Requirements
A licensed remote casino operator must maintain risk-based anti-money laundering and counter-terrorist financing controls. These obligations arise from applicable legislation, the Gambling Commission’s Licence Conditions and Codes of Practice, and the operator’s regulatory risk assessment.
Know Your Customer checks may include verification of a customer’s full name, date of birth, residential address and payment ownership. Depending on the identified level of risk, the operator may request photographic identification, proof of address, bank statements or evidence establishing the source of funds or source of wealth.
Transactions and account activity may be monitored for fraud, money laundering, sanctions exposure, payment misuse and unusual gambling patterns. An operator may suspend transactions, limit an account or withhold a payment while legally required checks are completed. Relevant information may be disclosed to payment providers, fraud prevention services, regulators or law enforcement authorities where permitted or required by law.
Protection of Personal Data
Personal data connected with a regulated gambling account must be processed lawfully, fairly and transparently. For customers in the United Kingdom, relevant requirements include the UK General Data Protection Regulation and the Data Protection Act 2018.
Appropriate technical and organisational safeguards should be used to protect identity information, account records and transaction data. These measures may include encrypted transmission, access controls, activity logging, staff confidentiality requirements, fraud monitoring, secure storage and procedures for responding to suspected data breaches.
Personal information must be retained only for legitimate operational, legal and regulatory purposes. AML legislation may require certain identity and transaction records to be kept after an account relationship has ended. Customers may have rights of access, correction, restriction, objection and erasure, although some rights may be limited where continued retention is required by law.
Responsible Gambling Principles
A Gambling Commission licensee must provide gambling in a socially responsible manner and identify indicators that a customer may be experiencing gambling-related harm. Responsible gambling controls should be clear, accessible and applied without encouraging customers to reverse protective decisions.
- Deposit, spending or loss limits where applicable
- Reality checks and access to gambling history
- Time-out and account restriction facilities
- Self-exclusion and participation in GAMSTOP where required
- Customer interaction when indicators of harm are identified
- Restrictions on marketing to self-excluded or vulnerable customers
Independent support is available through GamCare, GambleAware and GAMSTOP. Gambling should not be regarded as a source of income or a solution to financial difficulties.
Complaints and Dispute Resolution
A customer dispute should first be submitted directly to the gambling operator through its formal complaints procedure. The complaint should identify the account, disputed transaction, relevant dates, requested resolution and supporting evidence. The operator must investigate the matter and provide a reasoned response.
- Submit the complaint to the operator using the contact method stated in its terms.
- Keep copies of correspondence, transaction records and the complaint reference.
- Allow the operator to complete its internal complaints procedure.
- If the dispute remains unresolved after eight weeks, or a deadlock letter is issued, refer an eligible contractual or transactional dispute to the operator’s approved alternative dispute resolution provider.
eCOGRA is an approved alternative dispute resolution provider for gambling disputes in Great Britain. Its involvement depends on whether it is the ADR provider appointed by the relevant operator and whether the complaint falls within its remit.
The Gambling Commission does not ordinarily determine individual claims for payment or compensation. It may receive reports concerning suspected unlicensed gambling, regulatory breaches or wider compliance failures. Customers retain the right to seek independent legal advice or bring proceedings before a court of competent jurisdiction.
Verification Notice
Licence account number 39483 belongs to AG Communications Limited and must not be reproduced as evidence that an unrelated or unlisted domain is licensed. The company licence, permitted activities and registered domains should always be checked separately.
Because neither myriadplay-casino-uk.com nor the former www.myriadplay.com domain is shown as active for MyriadPlay gambling services in the current Gambling Commission domain register, this website must not claim to accept regulated gambling transactions under that licence. Users should not provide payment details, login credentials or identity documents unless the exact website address can be verified through the regulator’s public register.