1. Scope of This Privacy Policy
This Privacy Policy explains how MyriadPlay Casino collects, uses, stores, shares and protects personal information belonging to visitors and registered players in the United Kingdom. It applies whenever you visit https://myriadplay-casino-uk.com/, create or use an account, contact us, take part in a promotion or otherwise interact with our online casino services.
MyriadPlay Casino acts as the data controller for personal information processed through this website. This means that we determine why and how your information is used. We process personal data in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 and applicable British gambling, fraud prevention and anti-money laundering requirements.
This policy should be read together with the MyriadPlay Casino Terms and Conditions and Cookie Policy. If you do not agree with the processing described below, you should not create an account or use services that require personal information.
2. Personal Information We Collect
The information collected depends on how you use MyriadPlay Casino. Some data is provided directly by you, while other information is created through account activity, technical processes or verification checks.
2.1 Account and identity information
- Full name, date of birth, residential address and country of residence
- Email address, telephone number and account login details
- Username, account identifiers and communication preferences
- Copies or details of passports, driving licences, identity cards and proof of address
- Results of age, identity, self-exclusion and eligibility checks
- Information needed to confirm that you are at least 18 years old
2.2 Financial and transactional information
- Deposit, withdrawal, refund and payment history
- Payment method details, including masked card or account information
- Account balances, bonuses, winnings, losses and adjustments
- Billing address and transaction references
- Documents or explanations relating to source of funds or source of wealth
- Information required to investigate unusual, disputed or potentially fraudulent transactions
Complete payment card details may be processed directly by authorised payment providers rather than stored by MyriadPlay Casino. Where a payment provider handles your information, its own privacy terms may also apply.
2.3 Gaming and account activity
- Games opened or played, stakes, results and session history
- Bonuses claimed, wagering activity and promotional participation
- Login dates, session duration and account status
- Deposit limits, loss limits, time-outs, self-exclusion settings and other safer gambling controls
- Patterns of activity that may indicate fraud, collusion, account misuse or gambling-related harm
- Complaints, disputes and records of decisions made in relation to the account
2.4 Technical and device information
When you access the website, we may receive your IP address, approximate location, browser type, operating system, device identifiers, language settings, referring pages, pages viewed, session data, error logs and security events. Cookies and similar technologies may also collect information about how the website is used.
2.5 Communications and support records
We collect the information contained in messages, forms, complaints and other correspondence sent to MyriadPlay Casino. Where legally permitted and necessary for security, training or dispute resolution, support interactions may be recorded or monitored.
2.6 Information from third parties
We may receive personal information from identity verification services, payment providers, banks, fraud prevention agencies, credit reference databases, self-exclusion schemes, regulatory bodies, public registers and other legally accessible sources. This information may be compared with the details supplied by you.
3. Why We Use Personal Information
MyriadPlay Casino only processes personal information where there is a lawful and specific reason to do so. The principal purposes are described below.
3.1 Providing the casino service
We use account, contact, payment and gaming information to register and administer your account, process transactions, display balances, provide access to games, apply eligible promotions, maintain account settings and respond to service enquiries.
3.2 Age and identity verification
Online gambling businesses serving Great Britain must establish a customer’s identity and confirm that the customer is legally old enough to gamble. We may verify your name, address and date of birth electronically or request suitable documents where an electronic check is inconclusive.
3.3 Legal and regulatory compliance
Personal information may be processed to meet gambling regulation, anti-money laundering, counter-terrorist financing, sanctions, tax, accounting and record-keeping obligations. This can include enhanced checks, examination of payment activity and requests for evidence concerning the origin of funds.
3.4 Fraud prevention and platform security
We analyse technical, financial and account information to identify unauthorised access, payment fraud, bonus abuse, multiple accounts, collusion, money laundering, identity theft and other prohibited conduct. Security records may also be used to investigate incidents and protect our legal rights.
3.5 Safer gambling
Account behaviour, transaction history, session patterns and communications may be reviewed to identify signs of gambling-related harm. Depending on the circumstances, MyriadPlay Casino may provide safer gambling information, recommend or apply account controls, request additional information, restrict promotional communications, suspend activity or take other proportionate measures.
3.6 Service analysis and improvement
We may use aggregated or appropriately limited data to understand website performance, investigate technical problems, improve navigation, measure the effectiveness of features and maintain a reliable service. Wherever practical, information used for statistical analysis is anonymised so that it no longer identifies an individual.
3.7 Marketing communications
Where we have a valid legal basis, MyriadPlay Casino may send information about games, promotions and related services. Electronic marketing that requires consent will only be sent after that consent has been obtained. You can withdraw marketing consent at any time through the available account settings, an unsubscribe option in a message or the Contact Us page.
Changing your marketing preference will not prevent us from sending essential service, security, regulatory or account administration messages.
4. Lawful Bases for Processing
Different activities may rely on different lawful bases under UK data protection law:
- Contract: processing needed to open and operate your account, provide games, administer balances and process requested payments.
- Legal obligation: processing required for age verification, identity checks, anti-money laundering controls, regulatory reporting, record keeping and responses to lawful authorities.
- Legitimate interests: proportionate processing for fraud prevention, security, service improvement, dispute management and protection of our business, provided that your rights and interests do not override those purposes.
- Consent: processing based on a freely given choice, including certain electronic marketing and non-essential cookies. Consent may be withdrawn at any time.
- Substantial public interest or another permitted condition: processing of special category or offence-related information where applicable law allows it and appropriate safeguards are in place.
- Legal claims: establishing, exercising or defending legal rights when a dispute, investigation or claim arises.
Withdrawing consent does not affect processing already completed while the consent was valid. It also does not prevent processing that remains necessary under another lawful basis.
5. Verification, Anti-Money Laundering and Fraud Checks
MyriadPlay Casino may use electronic databases and specialist service providers to verify identity, age and address. If those checks do not provide sufficient confirmation, we may request documents such as photographic identification, proof of address, payment ownership evidence or information about source of funds.
Verification data may be used to detect duplicate or fraudulent accounts, confirm eligibility to gamble, identify self-excluded individuals, comply with sanctions requirements and assess suspicious activity. Information may be shared with competent authorities when reporting is required or legally permitted.
Checks may leave a record with the relevant verification or fraud prevention service. An identity check is not necessarily the same as a credit application, although a provider may use information held by a credit reference agency to confirm identity.
6. Safer Gambling Data
Protecting players from gambling-related harm is an important regulatory responsibility. We may monitor deposits, withdrawals, losses, session duration, changes in playing behaviour, use of gambling controls and messages sent to support.
This information can be used to assess risk and decide whether an interaction or account restriction is appropriate. We may also record self-exclusion requests, limit settings and the outcome of safer gambling contacts. Such records may need to be retained even after an account is closed to support continuing restrictions and meet legal obligations.
Marketing decisions must take account of safer gambling indicators. A player who has self-excluded or whose circumstances make marketing inappropriate should not receive gambling promotions where suppression is required.
7. Cookies and Similar Technologies
MyriadPlay Casino uses cookies and related technologies to operate essential website features, maintain sessions, protect accounts, remember preferences and understand website performance. Non-essential analytics or advertising technologies are used only where the required permission has been obtained.
You can accept, reject or adjust non-essential cookies through the consent controls provided on the website. Withdrawing consent must be as straightforward as giving it. Essential cookies cannot always be disabled because they are required for login, security, payments or other services requested by you.
Browser settings may also allow you to block or remove cookies. Doing so can affect website functions. More information about categories of cookies, their providers and purposes is available in the MyriadPlay Casino Cookie Policy.
8. How We Share Personal Information
MyriadPlay Casino does not sell personal information. We may disclose relevant data to carefully selected recipients where this is necessary, proportionate and supported by a lawful basis.
- Payment processors, banks and financial service providers
- Identity, age and document verification providers
- Fraud prevention, cyber security and risk management services
- Game, hosting, analytics and technical service providers
- Customer support and communication service providers
- Professional advisers, auditors and insurers
- Self-exclusion and safer gambling services where applicable
- The UK Gambling Commission, the Information Commissioner’s Office, law enforcement agencies, courts, tax authorities and other competent bodies
- Parties involved in a merger, acquisition, restructuring or transfer of the business, subject to suitable confidentiality and data protection safeguards
Service providers acting as processors may only use personal information on documented instructions and must protect it through contractual, organisational and technical measures. Some recipients, such as banks, regulators or fraud prevention agencies, may act as independent controllers under their own legal responsibilities.
9. International Data Transfers
Some service providers or technical systems may process information outside the United Kingdom. When personal data is transferred to another country, MyriadPlay Casino uses a transfer mechanism recognised under UK data protection law.
This may include a UK adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses or another legally permitted safeguard. Additional technical and contractual measures may be applied where they are needed to protect the information in the destination country.
You may contact us if you want information about the safeguards relevant to a particular category of international transfer.
10. Data Retention
Personal information is kept only for as long as required for the purpose for which it was collected, subject to legal and regulatory record-keeping duties. The applicable retention period can depend on the type of record, account activity, verification requirements, payment disputes, self-exclusion obligations and the possibility of legal claims.
Account, transaction, identity and due diligence records may be retained after an account is closed where this is necessary for gambling regulation, anti-money laundering controls, fraud prevention, taxation, accounting or dispute resolution. Information connected with an investigation or claim may be kept until the matter and any related limitation period have ended.
When information is no longer required, it is securely deleted, anonymised or placed beyond operational use. Anonymised data that can no longer identify a person may be retained for statistical and analytical purposes.
11. Data Security
MyriadPlay Casino applies proportionate technical and organisational safeguards to protect personal information against unauthorised access, loss, alteration, disclosure and misuse. Measures may include encryption, access restrictions, authentication controls, system monitoring, secure development practices, staff confidentiality requirements and incident response procedures.
Access to personal information is limited to authorised personnel and providers with a genuine business or legal need. Security measures are reviewed in light of the sensitivity of the information, available technology and changing risks.
No online service can guarantee absolute security. You should use a unique password, protect your login details, keep your device secure and contact MyriadPlay Casino promptly if you suspect unauthorised access to your account.
12. Automated Processing and Profiling
Automated tools may be used to detect fraud, assess account security, identify unusual transactions, support safer gambling reviews, manage eligibility for certain services or tailor website content. These tools may consider account, technical, payment and gaming information.
Where a decision is made solely by automated means and produces a legal or similarly significant effect, MyriadPlay Casino will apply the protections required by UK data protection law. Where applicable, you may request human intervention, provide your point of view and challenge the decision.
Automated alerts may also be reviewed by trained personnel before account action is taken. We do not use special category data for automated decisions unless a valid legal condition and appropriate safeguards apply.
13. Your Data Protection Rights
Subject to legal conditions and exemptions, UK residents may exercise the following rights:
- Right to be informed: to receive clear information about how personal data is used.
- Right of access: to request a copy of personal information held about you and supporting details about its processing.
- Right to rectification: to have inaccurate information corrected and incomplete information completed.
- Right to erasure: to request deletion where there is no continuing lawful reason to retain the information.
- Right to restrict processing: to request that use of particular information is temporarily limited in certain circumstances.
- Right to data portability: to receive eligible information in a structured, commonly used and machine-readable format or have it transmitted to another controller where technically feasible.
- Right to object: to object to processing based on legitimate interests or a task in the public interest.
- Right to object to direct marketing: to stop the use of your personal information for direct marketing at any time.
- Rights concerning automated decisions: to request safeguards where a significant decision is based solely on automated processing.
- Right to withdraw consent: to withdraw consent for future processing where consent is the relevant lawful basis.
These rights are not absolute. For example, MyriadPlay Casino may need to retain information despite an erasure request to comply with gambling regulation, anti-money laundering law, self-exclusion controls or legal claims.
14. How to Exercise Your Rights
You can submit a privacy request through the MyriadPlay Casino Contact Us page. Please describe the information or processing activity concerned so that the request can be handled accurately.
We may ask for reasonable evidence of identity before disclosing information or changing account data. This protects personal information from unauthorised access. If another person submits a request for you, we may also require evidence that they are authorised to act on your behalf.
There is normally no charge for exercising a data protection right. A reasonable fee may be permitted, or a request may be refused, if it is manifestly unfounded or excessive. Where an exemption or restriction applies, we will explain the decision unless the law prevents us from doing so.
15. Children’s Privacy
MyriadPlay Casino services are intended only for people aged 18 or over. A person under 18 must not create an account, deposit funds or gamble through the website.
We use age and identity checks to prevent underage gambling. If we discover that an account belongs to a minor, access will be restricted and the information will be handled in accordance with legal, regulatory and safeguarding obligations. A parent or guardian who believes that a minor has provided personal information should contact us immediately.
16. Account Closure and Privacy
Closing an account does not automatically result in the immediate deletion of all personal information. MyriadPlay Casino may retain account, identity, payment, self-exclusion, safer gambling and communication records where required by law or needed to prevent fraud, resolve disputes and enforce continuing restrictions.
Information retained after closure will not be used for unrelated purposes. Marketing communications can be stopped independently of account closure, although suppression information may be retained to ensure that the preference continues to be respected.
17. Links and Third-Party Services
The website may contain links to services or websites operated by other organisations. MyriadPlay Casino does not control the privacy practices of an independent third party. You should review the relevant privacy notice before providing information through an external website, payment service or platform.
A link does not mean that the third party may use MyriadPlay Casino account data without a lawful basis. Any authorised sharing by us remains subject to the rules described in this policy.
18. Personal Data Breaches
MyriadPlay Casino maintains procedures for assessing and responding to suspected personal data breaches. Where a breach creates a risk to individuals, it will be reported to the Information Commissioner’s Office when required. If the risk to an affected person is high, that person will also be informed without undue delay unless an applicable exception applies.
Users should report suspicious account activity, unexpected password changes, fraudulent communications or possible disclosure of login details through our contact channel as soon as possible.
19. Complaints to the Information Commissioner’s Office
If you have concerns about how MyriadPlay Casino uses your personal information, please contact us first so that we have an opportunity to investigate and respond.
You also have the right to complain to the Information Commissioner’s Office, the independent UK authority responsible for data protection. Information about complaints and data protection rights is available at https://ico.org.uk/make-a-complaint/.
Contacting the Information Commissioner’s Office does not prevent you from pursuing any other remedy available under UK law.
20. Changes to This Privacy Policy
MyriadPlay Casino may revise this Privacy Policy when legal requirements, regulatory standards, technology or our processing activities change. The current version will be published on this website.
If a change materially affects how existing personal information is used, we will provide an appropriate notice and obtain fresh consent where consent is legally required. Continued use of the website does not replace consent when UK law requires an active choice.
21. Contact MyriadPlay Casino
Questions about this Privacy Policy, requests concerning personal information and privacy complaints can be submitted through the Contact Us page.
Please include enough information to identify your account and explain the nature of your request. Do not send passwords or complete payment card details in an ordinary message.